Orders can be cancelled at any time before they are dispatched. It is no longer possible to cancel an order once the packaging and shipping process has begun.
Your satisfaction is our top priority. We want you to shop with confidence. That is why we proudly provide 100% satisfaction guarantees, ensuring that you will receive the products on time and as described.
Our top concern is to make you happy, thus everyone who shops on luxjoy.shop receives the following guarantees:
Full refunds are not available under the following circumstances:
You can submit refund requests within:
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund.
You have the right to return your order within 10 calendar days starting from the day on you have received your package.
The product must be in an unused condition and in its original packaging, if possible, with all its accessories and all packaged components.
Shipping costs will be the responsibility of the customer in cases of buyer personal reasons, such as didn’t like the color/quality, changed your mind, ordered by mistake, etc.
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or a faulty product.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
If you want to initiate a return, please complete the following steps:
